Refund & Cancellation Policy

CNLingo sells digital memberships and credits (in the app) and one-to-one online lessons (through the website or our consultants). The rules depend on where and how you paid, because the store or payment provider that took your payment also handles the refund. Operator: Champion Future International Education Group Limited.

• Auto-renewing plans renew unless you cancel at least 24 hours before the current period ends. Cancelling stops future charges; you keep access until the end of the period you have paid for.
• iOS: open Settings → your Apple ID → Subscriptions (or App Store → your profile → Subscriptions) and cancel CNLingo.
• Android (Google Play): open Google Play → your profile → Payments & subscriptions → Subscriptions and cancel CNLingo.
• Deleting the app or deleting your CNLingo account does not cancel a subscription — cancel it first.
• Fixed-term plans bought with Alipay or WeChat Pay end automatically and are not renewed.

• Apple App Store: Apple processes all refunds for purchases made in the iOS app. Request a refund at reportaproblem.apple.com or through your purchase history; Apple decides under its own policy, and we cannot override its decision or refund an Apple purchase directly.
• Google Play: within 48 hours of a purchase you can request a refund from Google through your Google Play order history. After 48 hours, or for subscription renewals, contact us (see below) and we will review the request under "Our refund rules".

For purchases paid through Alipay, WeChat Pay or any other method we process ourselves, and for Google Play requests referred to us:

• Statutory cooling-off: if you are a consumer in the EU, the UK or another country with a withdrawal right, you may cancel a digital purchase within 14 days and receive a full refund, unless you asked us to start providing the content immediately and acknowledged that you would lose the right of withdrawal by doing so.
• Goodwill refund: outside the statutory period, we refund in full any membership that has not been used (no paid feature accessed) if you ask within 14 days of purchase. Partly used memberships are refunded for the unused part if the service was defective or materially different from what was described.
• Renewals: an auto-renewal you forgot to cancel can be refunded if you contact us within 7 days of the charge and have not used the paid features since the renewal.
• We do not refund purchases where the account was used in breach of our Terms, and we grant at most one goodwill refund for the same plan within 12 months.

Lessons and lesson packages bought through the website or our consultants are governed first by your order confirmation. Unless it says otherwise:

• You may reschedule or cancel a lesson free of charge up to 24 hours before its start time through your consultant or the Contact page.
• A lesson cancelled less than 24 hours before the start, or missed without notice, counts as taken; once per package we offer a make-up lesson as a courtesy.
• If a teacher cancels or does not attend, the lesson is rescheduled or credited back in full.
• Unused lessons in a package can be refunded within the validity period stated on the order, less the lessons already taken at the single-lesson price and any non-refundable fees stated on the order.
• Packages are valid for the period stated on the order; we extend the validity on request for documented reasons such as illness.

Send your request to Contact page or through the Contact page with the phone number or e-mail of your account, the order or transaction number, the date and the reason. We confirm receipt within 3 business days and decide within 10 business days. Approved refunds are returned to the original payment method; depending on the provider it can take 5–10 business days to appear. Where we cannot return the money to the original method, we will agree an alternative with you.

We may update this policy with at least 30 days' notice for material changes; the version that applies to a purchase is the one in force when you bought. Questions: Contact page or the Contact page. Operator: Champion Future International Education Group Limited, [registered address].